Update on Digital Trust Platform product updates 10.02.2026

The Digital Trust Platform product updates are available on sandbox since: 16.02.2026

The Digital Trust Platform product updates will be available on production: 30.03.2026

This is an update on the feature update of 10.02.2026

The new residence permit scan could not be fully tested before 09.03.2026. Therefore, the go-live date will be postponed from 16.03.2026 to 30.03.2026.

Please make sure to test both new features.

To test the new residence permit scan, please request a test window by opening a support ticket. During this window, your test cases will be manually reviewed, and you will receive the full API response after the review.

Please submit your feedback until 20.03.2026.

Improvements identification

New liveness check component

This change does not require any adjustments on the customer side. Please note the following changes in the returned files:

• The files liveness_left_{caseId}.jpg and liveness_right_{caseId}.jpg will no longer be included in the case ZIP file. The photo captured during the liveness check will continue to be provided as face_{caseId}.jpg, as before

• A video recording of the liveness check is now included in the case ZIP file and is provided with the filename liveness_{caseId}.mp4

• For all Intrum identification processes where the end user records a video selfie to perform a liveness check, a new technical component is used for liveness detection. The new component enables passive liveness detection, allowing identity verification without complex or unnatural movements for the end user. This results in a smooth and intuitive capture process and removes the requirement for full screen mode. The solution has been audited and is certified according to ISO 30107-3 Level 2, ensuring compliance with relevant security and regulatory requirements.

New liveness check introduction

New liveness check scan

New scan of Swiss residence permit

This change does not require any adjustments on the customer side.

• For all Intrum identification processes that include scanning a residence permit, a new solution will be introduced. In the updated flow, the documents are scanned in the following order:

  • Step 1: Residence permit

  • Step 2: Passport or national ID from the country of origin

  The front and back sides of the residence permit are now automatically scanned within AutoIdent instead of being captured as photos. This enhancement enables structured data extraction and improves overall data quality. As a result, fewer manual checks are required, reducing the need for follow-up reviews by customers.

• Please check our documentation for more details on the Swiss residence permit scan.

New scan of swiss residence permit front

New scan of residence permit back

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